American Airlines flight cancellations leave travelers stranded at local airports – CBS San Francisco


SAN FRANCISCO (CBS SF) – Citing weather issues and staff shortages, American Airlines canceled hundreds of flights on Sunday, leaving travelers at San Francisco Bay Area airports to scramble to find alternative routes to their destinations.

By late afternoon, American had canceled more than 900 flights, or a third of its schedule for the day. Hundreds of other flights were canceled on Friday and Saturday.

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“As soon as I got here I got a text saying my flight had been canceled – they didn’t have a crew,” traveler Luis Herrera told KPIX 5.

About 20 flights scheduled to depart or arrive at San Francisco International Airport on Sunday have been canceled. A handful of flights have also been canceled at the Norman Y. Mineta International Airport in San Jose.

An American Airlines spokesperson provided KPIX 5 with a statement released by COO David Seymour, which reads in part:

“This week saw two days of high winds at DFW, with gusts of up to 50mph on Thursday, creating crosswind limitations that sharply reduced arrival capacity by more than half. a lot of cancellations at DFW because we could only use two runways instead of the usual five that run our operation. ”

With additional weather conditions throughout the system, our staff is starting to run out as crew members find themselves outside of their regular flight sequences. To make sure we take care of our customers and keep our crews safe, we have adjusted our operations in recent days this month by proactively canceling some flights. We take this measure to minimize inconvenience. Most of the customers impacted by these changes are re-let the same day, and we apologize for having to make these changes. ”

Khai Tran told KPIX 5 that he processed two flight cancellations over the weekend. He says he never had a clear explanation as to why they were canceled, all he got were automated text messages.

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“Any kind of information would have been great,” Tran said. “But like I said, I only get text messages day in and day out – it’s been canceled, we’re trying to re-book you. It’s just a very robotic process. It’s frustrating – just the unknown factor. .

Fahad Kamal had originally planned to fly American from Sacramento to Dallas on Sunday. This flight ended up being canceled.

So he booked a flight out of San Francisco International, rented a car, and drove to the Bay Area to learn that the flight had also been canceled.

“I received the email that my flight had been canceled,” he said. “I’m frustrated but I don’t know what to do and how to get out of here and get home.”

The airline said it plans to staff all of its operations, starting Monday, the statement said:

“Specifically, for flight attendants, we have nearly 1,800 leave returns as of November 1 – with the rest coming back by December 1 – and we will have over 600 new flight attendants hired on the property. by the end of December. In addition, recruiting for our airports is well advanced and we anticipate that 4,000 new team members will join us system-wide in the fourth quarter. Hiring of pilots and within Tech Ops continues to take place, and we have already started to increase hiring in reservations so that more team members are in place for the holiday season.

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© Copyright 2021 CBS Broadcasting Inc. All rights reserved. The Associated Press contributed to this report.


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